Welcome to Estrella Naturals!
Nutritional Products,Great Prices & Excellent Service You Can Trust!
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Welcome to Estrella Naturals®
Our Mission is to provide consumers with affordable nutritional products. Our products are proudly made in the USA.
Our contact information
By standard mail:
Estrella Naturals, LLC
5059 Windriver Drive
McKees Rocks, PA 15136
Enter information about how long it takes for orders to be filled from your store. Use a conservative estimate so you set buyer expectations accordingly.
Refund, Returns and Cancellation Policies:
Shipping Rates & Information EstrellaNaturals.com ships customer orders seven (7) days a week. Please allow us 24-48 hours to process your order after you have placed it with us.
We ship standard orders through either UPS Ground or USPS First Class Mail. The standard delivery time for orders to arrive ranges from 2-10 days depending on location.
However, if you choose, we also offer expedited processing and delivery for an additional fee. These options include:
• UPS 3-Day Select (three (3) business days and one day for order processing)
• UPS 2nd Day Air (two (2) business days and one day for order processing)
• UPS Next Day Air (one (1) business day and one day for order processing)
We ship all items with a verified UPS or USPS tracking number. This allows you to track your packages via usps.com or ups.com.
Orders received on Saturday or Sunday may not process for shipment until Monday morning. UPS also does not deliver packages on Saturday and Sunday. USPS, however, does deliver package on Saturdays. Note: neither deliver on national holidays. Note: Pennsylvania residents should add 6% sales tax on any orders of aromatherapy items, personal care products, pet products, books and appliances. Returns At EstrellaNaturals.com, we’re dedicated toward shipping you the quality products that fit your healthy lifestyle. But we understand that sometimes an item does need to be returned or exchanged.
• If an item hasn’t been opened or tampered with, it can be returned or exchanged for any reason. Just send it back to us within 30 days of receipt and we’ll refund your money or exchange your product. We’ll refund the full purchase price of the product, minus shipping, once we receive the returned item.
• For items returned after 30 days, we charge a 20% restocking fee.
• We cannot accept returns in items after 45 days. • For exchanges or returns of 12 or more of the same item, we charge a 15% restocking fee. This helps us better estimate inventory, and make sure we have the products you want when you need them.
• For returns on items that received free shipping, $5.95 will be deducted from your total refund.
• If an item was damaged in delivery, or incorrect, contact us immediately for further instructions. Please keep the damaged product(s) and original packaging, as many delivery carriers require inspection of packages damaged in delivery.
How to Return a Product to Us:
1. Package the item tightly in secure packaging. EstrellaNaturals.com is not responsible for any breakage of returned items during shipment
2. Tell us whether you would like an exchange or a refund.
3. Include a copy of the original purchase order enclosed with the item, highlighting the item(s) you are returning
4. Mail it to the following address:
Refunds and Returns Department
5059 Windriver Drive McKees Rocks, PA 15136